Shipping policy
Shipping Policy At Heavenly Pure, we take pride in carefully preparing every order to ensure it arrives in excellent condition. Order Processing Orders are processed within 1–3 business days. Orders placed on weekends or holidays will be processed on the next business day. You'll receive a confirmation email once your order has been placed and another email with tracking information when your order ships. Shipping Times Estimated delivery times: United States: 3–5 business days Canada: 5–10 business days International: 7–21 business days Please note that delivery times are estimates and may vary due to weather, carrier delays, customs processing, or other unforeseen circumstances. Shipping Rates Shipping costs are calculated at checkout based on your location and the shipping method selected. We may offer free shipping promotions from time to time. Any applicable offers will be displayed at checkout. Order Tracking Once your order has shipped, you'll receive a tracking number via email so you can monitor your package's journey. Incorrect Shipping Information Please ensure your shipping address is accurate before completing your purchase. We are not responsible for delays or lost packages resulting from incorrect or incomplete addresses provided by the customer. Lost or Damaged Packages If your order arrives damaged or appears to be lost in transit, please contact us within 7 days of the expected delivery date. We'll work with the shipping carrier to resolve the issue as quickly as possible. Contact Us If you have any questions about your shipment, please contact us at: Email: delmy.moran@gmail.com We're always happy to help!